We accept debit / credit card payments. We do accept cash on delivery and we recommend using this if your order is under £1.

You can order as little or as much as you like. Please note that for orders under a certain value, there will be a delivery charge.

From 1st April: ME13, ME9, ME10 and Isle of Sheppey. Link below for more details. https://www.refillfaversham.co.uk/delivery-info If you are unsure on if we will deliver to you or not, please reach out to us.

ME13 Customers We deliver weekdays Monday to Friday If you select to use your own container then we will collect on the next available weekday and then and then deliver filled the very next day. All other ME9, ME10 and Sheppey We deliver on Fridays in pre loved bottles only

If you're going to be out just let us know where your containers will be left for us to collect and where your safe place for us to leave your refills on delivery. We are always happy to leave with a neighbour if you let us know.

When you select 'my own' on any of the refills you order with us, we will pick up your containers on the following weekday. We will then fill these up and deliver the next day. We will send a message to let you know when we will be collecting. Please note, we offer 'my own' for ME13 customers only

No. We do not offer collection at this time. We've worked hard simplifying and making Refill Faversham easier. We believe that offering an online service where you can order from your phone and get them to your door is the way to go. We hope to offer a collection service in the future.

Yes. All of our refills are plant based and vegan friendly.

Yes. All of our refills are bio-degradable which makes them friendly for septic tanks.

This is a circular economy, which means we get our tanks delivered, we fill up bottles (plastic or glass) and take bottles back and then we return our tanks to our suppliers to they are re-used. Our number one aim is reducing single use plastic and operating as we do helps achieve this.

No. We are a delivery only business. The reason we can offer our refills at affordable prices is because we don't have the overheads of a market stall or shop. We love that you can order your refills in the comfort of your own home and get them delivered to your door.

Please see our Privacy Policy page for further details. If you have any further questions then please reach out to us.

Please see our Terms and Conditions page for further details. If you have any further questions then please reach out to us.

Yes. We're keen on supporting local business's. We offer a 5% discount on your total order, every order when you spend £30. Reach out to us to get more information and we would be happy to support.

No. Any bottles we provide we will take back as part of our closed loop system, however at the moment we are not accepting bottle donations.

We offer refill products and are based in Faversham, simple.

We're confident that you will love our refills, they're cruelty free, vegan friendly and made here in the UK. However if you're not happy please reach out to us.